Wednesday 11 December 2019

Online dating and digital tv are peeving off consumers

Online dating: consumers have complained
Online dating: consumers have complained
Louise McBride

Louise McBride

No matter how unlucky you are in love, think twice before signing up to online dating.

Complaints about online dating subscriptions are amongst the most common consumer gripes, according to the latest annual report by the consumer watchdog, ECC Ireland.

The watchdog recorded a 22pc increase in complaints about entertainment services such as online dating, online gaming, digital tv subscriptions, and gambling.

The highest number of complaints received from the watchdog arose after consumers ran into problems with air travel, followed by car hire.

Although the entertainment sector was the third most likely thing for people to complain about, consumers were more out of pocket after running into problems with these services than with anything else.

"Entertainment services are very firmly in first place in terms of consumer detriment, with consumers suffering losses of €31,733.78 arising from complaints in this area," said the ECC in its report. "This high figure is due to one unsuccessful case involving the purchase of credits for use in an online game on a social media platform where the consumer suffered a loss of €22,000."

About half of the complaints about entertainment services arose from problems with a digital satellite broadcaster located in Britain. In one case, an elderly woman was billed twice for her digital tv after moving home, despite requesting her account be moved to her new address. The doublecharging went on for four years.

Sunday Indo Business

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