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Tuesday 16 January 2018

Ulster Bank misses deadline to clear backlogs following computer systems collapse

Charlie Weston

Charlie Weston

ULSTER Bank has stopped providing a timeline for when it expects to get its systems back to normal after an unprecedented computer systems collapse.

The bank had expected to clear the backlog of payments that have yet to be processed today, but it has missed that deadline.

A spokeswoman for the beleaguered bank admitted that this is just the latest in a string of missed deadlines since the IT meltdown struck on June 19 last.

The bank said it cannot commit to any timescale for clearing the backlog of yet-to-be-processed payments.

In a statement this morning, the bank said there may be “some bumps along the road” as it sorts through its transaction backlog.

It said: “We target that customers should see their balances updating during the coming week.

“However, normal service will take some further time as our experience from dealing with the same issues in the UK suggests that there may be bumps along the road.”

It is now nearly two weeks since the technical breakdown happened.

The bank had earlier pledged that the backlog of payments would be cleared by the beginning of this week.

Head of the Consumers’ Association Dermott Jewell has called on the bank to delay the planned introduction of fees and charges for personal customers as a gesture to recognise the massive inconvenience it is causing customers.

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