Friday 17 January 2020

Cash machines to offer Irish customers loan applications, says ATM firm

An ATM on the production line at Wincor Nixdorf’s plant in Paderborn, Germany. Photo: Bloomberg
An ATM on the production line at Wincor Nixdorf’s plant in Paderborn, Germany. Photo: Bloomberg

Sean Pollock

Diebold Nixdorf, a financial technology company owned by Germany's Wincor Nixdorf, has been engaging with Irish banks regarding transformation plans for ATMs, which could include introducing services such as video chats with advisers to progress loan applications at cashpoints.

The world's largest maker of ATMs, which has a presence in over 100 countries and employs 23,000 people, indicated at the end of December that the services would become available in the UK within the "next five years". Speaking with the Sunday Independent, the company confirmed that it was also in discussions with Irish banks about introducing the "value-added services at ATMs".

Matt Phillips, vice-president and head of financial services in the UK and Ireland for Diebold Nixdorf, confirmed the company had been in talks with Irish banks to help support their ATM plans.

"Consumers want to access financial services when and where it's convenient for them," he said.

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"We are discussing with banks how they can bridge the gap between branch-based offerings and traditional ATM transactions to ensure continued access to financial services for all."

He said the company saw significant potential for these ATMs, depending on the locations. According to Phillips, banks considering 'pop-up' style branches in shopping centres could consider ATMs that offer video chats with a customer service representative to progress a loan application.

He said security would be pivotal with these ATMs and would have to align with location, adding that they would not work in open environments.

Diebold Nixdorf has over two million ATMs and retail cash registers worldwide.

Its Irish subsidiary had an average of 75 staff over 2018, reporting revenue of €24.5m alongside a profit of €237,000.

Sunday Indo Business

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