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Kealan's advice for other businesses

1 Get the right people on board

"It's important that you get the right people working for you who have the right attitude, expertise and skills. In particular, if you are in a services industry, these people will be the key to your company's success."

2 Define your core business "Be clear about what space you are in. Focus on developing expertise in this space and on being best in what you do. Focus too on making sure that you are adding value to your customers and their businesses."

3 Don't compromise on quality "Your brand and reputation are important to your success. They take time and effort to build. Whatever you do, do it with an eye on enhancing your reputation. If you're not going to do it well, don't do it at all."

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