Worried Skoda owner wants assurances on resale value from VW
The owner of a recalled Skoda has spoken of her fears about the resale value of her car - and has called on the Volkswagen Group to provide more reassurance to customers on several fronts.
Preferring to remain anonymous, she said she only bought her 2012 Skoda Octavia in late August.
She told how even though she expected her car to be among the 107,000 recalls, she still felt "cheated and betrayed".
And she doesn't "in any way" blame the dealership from whom she bought the car for €18,500.
"The reason I decided to buy a Skoda was I knew it was controlled by Volkswagen and had a Volkswagen engine - basically VW reliability but in a cheaper suit," she explained.
"I thought I was home and dry."
She accepts Volkswagen's assurances that the car is roadworthy and safe but is worried about the resale value.
"I can come to terms with having a house mired in negative equity, but a worthless car might push me over the edge."
In a direct appeal to Volkswagen management, she said: "I hope that Volkswagen will direct their dealerships to take this into account for customers who are looking to trade in their vehicles in a few years' time."
Upset with the way things have turned out, she said: "Volkswagen have apologised for 'breaking my trust'.
"I don't really care for that apology. What I do care about is when the car is going to be fixed and some sort of reassurances on its value and future trade-ins."