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Where are they now? Caroline Gill

CAROLINE Gill, the former Deputy Financial Ombudsman, retired last year following a prestigious career as a financial services watchdog. She was chief executive of the Consumers' Association of Ireland from 1990, acting as an independent investigator of disputes between consumers and insurance companies.

When that office was merged with the Credit Institutions Ombudsman's, Gill was appointed Deputy Financial Services Ombudsman in the new set-up in March 2005.

The new Financial Services Ombudsman's office had the added teeth of statutory powers to assist consumers with complaints about financial institutions. The office was soon dealing with close to 4,000 complaints a year, mainly in insurance. The number of complaints rose by 43 per cent last year.

Gill stepped down from the office in December 2009.

A Kings Inns qualified barrister, she has a BA from University College Dublin and a science Masters from Trinity College. She recently achieved a corporate governance diploma from UCD's Smurfit Business School. She has served on several boards including the Irish Stock Exchange, the Food Safety Authority of Ireland, the Euro Change-Over board and on an EU consultative committee.

She gives seminars for the Bar Association's professional development arm on corporate compliance, regulation, business merger and restructuring.

Sunday Independent