Monday 18 June 2018

Visa systems operating at 'full capacity' as firm apologises for system failure

Visa said the issue was not associated with any unauthorised access or cyber attack

Large queues for ATM's on O'Connell St.
Large queues for ATM's on O'Connell St.
(Stock image)
Independent.ie Newsdesk

Independent.ie Newsdesk

Visa has apologised after a system failure prevented card payments across the UK and Europe.

The company said it "fell well short" of its goal to ensure cards work reliably at all times following problems on Friday afternoon.

Visa users complained about the issue, which was the result of a hardware failure, on social media.

A Visa spokesman said on Friday night: "Earlier today, Visa had a system failure that impacted customers across Europe.

"Our goal is to ensure all Visa cards work reliably 24 hours a day, 365 days a year.

"We fell well short of this goal today and we apologise to all of our partners and, most especially, to Visa cardholders."

The payment system was said to be operating at "close to normal levels" by 10.30pm on Friday, but Visa Europe posted a statement on its website in the early hours of Saturday to say the problems had been resolved.

It said: "Visa Europe's payment system is now operating at full capacity, and Visa account holders can now use Visa for any of their purchases and at ATMs, as they normally would."

The issue was not associated with any unauthorised access or cyber attack, the statement added.

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