Friday 23 February 2018

Ulster Bank suffers yet another IT gltich

ULSTER Bank was hit by yet another IT glitch today when its mobile app locked customers out.

Technicians were working this afternoon to restore the service for users in Ireland and the UK.

The problem was affect account holders with Ulster Bank, NatWest and Royal Bank of Scotland.

Users of the mobile app discovered early this morning that they were locked out of the service.

It is the latest in a string computer related problems to hit Ulster Bank.

Earlier this month the bank apologised to customers who had been reporting problems using bank cards and making electronic transactions

Last summer, computer faults caused disruption for many Ulster Bank customers for several weeks.

Workers were unable to access their wages unless they went into a bank outlet after a software upgrade went wrong.

A statement from RBS Group today said: "We are aware of a technical problem this morning which is preventing customers from logging in to our mobile banking applications.

"We are working to fix the problem and apologise to customers for the inconvenience caused. No other systems are affected."

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