Tuesday 20 February 2018

Ulster Bank expands its Belfast call centre

Ulster Bank HQ in Dubin.
Ulster Bank HQ in Dubin.

Jamie Stinson

Ulster Bank said 350 new jobs are to be created at its Belfast call centre site.

The move comes after Northern Ireland's largest bank returned to profit last year, and workers getting a pay rise for the first time since 2011 in April.

The Danesfort call centre in South Belfast currently employs 250 people, and handles calls and web chats with Ulster Bank customers in both Northern Ireland and the Republic of Ireland.

It will now expand to deal with customers of Ulster Bank's parent company Royal Bank of Scotland (RBS), and its sister bank Natwest.

First Minister Peter Robinson welcomed the announcement.

"This investment by RBS/Ulster Bank creating 350 new jobs demonstrates once again how Northern Ireland is recognised internationally for the quality of our local talent in terms of educational qualifications, communication and social skills," he said.

Mr Robinson said the devolution of corporation tax powers to Northern Ireland was going well.

"We have no problems in terms of the legislation going through, we have decisions to take as an executive in terms of the date of implementation and the rate of corporation tax that we set".

Ellvena Graham, head of Ulster Bank Northern Ireland, said the decision by RBS to locate the jobs in Belfast "is a welcome recognition of the excellent standards that have been set by the Ulster Bank team in Danesfort."

She said RBS had chosen to create the jobs at Danesfort because of improvements at the centre, where the staff turnover rate has fallen from 40pc to 8pc.

In 2012, Ulster Bank cut 350 jobs in Northern Ireland.

Irish Independent

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