Friday 24 November 2017

Ulster Bank customers first to access mobile banking using fingerprint

Users of iPhone 5s, 6 or 6Plus can access their details literally at the touch of a button
Users of iPhone 5s, 6 or 6Plus can access their details literally at the touch of a button
Louise Kelly

Louise Kelly

Ulster Bank customers will become the first in Ireland to have the ability to log into their online banking account using just their fingerprint.

The additional functionality to the existing mobile banking app will allow users of iPhone 5s, 6 or 6Plus to access their details literally at the touch of a button.

Brian Allen, Head of Direct Banking with Ulster Bank, said that introducing Apple’s Touch ID into the bank's online platform is in response to customer demand.

"We want to be No1 for customer service. Parts of this is responding to the requirements of our customers," Allen told RTE Radio 1 this morning.

"The fingerprint technology makes it very simple for customers to log in without the need to remember all their log in details".

Ulster's well-publicised technical glitches in the last number of years prompted the bank to "heavily invest in technology", according to Allen.

"This has enabed us to develop and roll this out function very quickly," he said.

"We have tested and restested this technology and wouldn't roll it out unless we were hapy with the security of it."

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