Tuesday 24 October 2017

Ulster Bank creates 350 jobs at new call centre

Ulster Bank HQ in Dubin.
Ulster Bank HQ in Dubin.

Michael McHugh

Three hundred and fifty jobs are to be created at an Ulster Bank call centre in Belfast.

Customers from the wider Royal Bank of Scotland Group and NatWest will be dealt with at Danesfort in the south of the city.

Ulster Bank already handles calls and webchats from its own customers there.

RBS and Ulster Bank are investing £300,000 in additional office space at the Direct Customer Contact Centre.

It has been identified by RBS as a centre of excellence and this, along with a high quality pool of local talent, was instrumental in the banks' decision to expand the Belfast operation, First Minister Peter Robinson said.

He said: "The Ulster Bank contact centre is a shining example of what can be achieved in Northern Ireland to secure this type of investment amongst intense global competition."

Deputy First Minister Martin McGuinness said the decision to locate jobs in Belfast testified to the ability of existing staff.

He said: "Changing customer behaviour and technology are impacting how we lead our lives and carry out daily transactions including banking.

"This contact centre will enable the RBS and Ulster Bank to be tuned in and responsive to these evolving needs."

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