Business Irish

Thursday 23 November 2017

TV and broadband operator UPC loses 14,000 customers

UPC put the loss of customers, equivalent to around 2pc of its 519,000 customer base, down to fall-off in older analog and MMDS customers
UPC put the loss of customers, equivalent to around 2pc of its 519,000 customer base, down to fall-off in older analog and MMDS customers
Adrian Weckler

Adrian Weckler

UPC lost 14,000 customers in the last 12 months but sold more services to the customers it retained.

The TV and broadband operator put the loss of customers, equivalent to around 2pc of its 519,000 customer base, down to a fall-off in older analog and MMDS customers.

The company, which is owned by Liberty Global, did not disclose its most recent financial performance in Ireland.

UPC's broadband subscriptions rose 7pc to 363,400 while its overall television subscriptions fell 6pc to 403,500.

Its home phone subscriptions rose 14pc to 344,300.

The company is set to launch a mobile phone service in Ireland later this year, in a bid to become a 'quad play' operator incorporating broadband, television, home phone and mobile.

It recently bought wifi operator Bitbuzz in a bit to create a larger, continuous wifi network across its UPC Horizon and Bitbuzz wifi areas.

"I am pleased with the results," said Magnus Ternsjo, chief executive of UPC Ireland.

"In 2015, we intend to grow by further developing our connected entertainment services and our fibre-powered broadband products."

Mr Ternsjo said UPC has no plans to bid for the National Broadband Plan, which will provide state-subsidised fibre broadband services to 700,000 rural homes and businesses.

UPC will not expand its high-speed network beyond its current footprint, which stands at 750,000 premises based mainly in urban areas of Ireland.

The operator faces increased competition from Eircom, which has 1.1m premises connected to eFibre broadband.

Irish Independent

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