Business Irish

Thursday 24 October 2019

Thousands of Dublin Airport staff face shift shake-up as flights soar

DAA boss Dalton Philips
DAA boss Dalton Philips
John Mulligan

John Mulligan

The DAA is to review the rosters of thousands of workers at Dublin Airport to enhance its ability to deal with a surge in activity at the gateway.

Three-quarters of the more than 3,000 staff at Dublin Airport work shift arrangements on a 24-hour, seven-day basis, 365 days a year.

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The DAA has said that it needs to "enhance workforce engagement" in order to help it cope as the airport gets busier. Last year, Dublin Airport handled 31.5 million passengers, compared to just under 30 million in 2017. Later this month, the DAA is meeting firms that are interested in helping it deliver the "roster model transformation".

The semi-State firm, headed by CEO Dalton Philips, said that it wants a third party to conduct a review of existing rosters across its business units. It also wants to "determine from a resource planning and staff engagement perspective whether current arrangements (many of which are longstanding) are fit for purpose and will continue to meet both staff and business needs as the airport expands further".

The DAA said the roster review should "determine [an] optimal rostering solution for 24/7 operations which will deliver an appropriate balance between staff preference and attendance flexibility to meet operational needs".

It wants roster models for specific business areas that would "deliver substantial improvements for both staff and business operations".

"It is envisaged that the key capabilities required to deliver this work will include project management, analytics, expertise in staff rostering, modelling and change management," it has told firms interested in the role.

Irish Independent

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