Saturday 18 January 2020

The Punt: So, who thinks that Germans have no sense of humour?

Aer Lingus CEO Christoph Mueller
Aer Lingus CEO Christoph Mueller

THE Punt was at the International Air Transport Association (IATA) passenger symposium in Dublin yesterday, along with over 600 delegates who were told they should be optimistic about the health of the global aviation industry.

That's despite the possible headwinds it could face.

Aer Lingus chief executive Christoph Mueller and IATA CEO Tony Tyler held a joint press conference. Aer Lingus is the host airline for this week's event. Mr Mueller mentioned how the newly-introduced WiFi service on transatlantic flights is selling even better than expected – even forcing cabin crew to reschedule meal times on occasion because so many business class passengers (where the WiFi service is free) have been too busy surfing the internet to eat their dinner.

Mr Mueller was also asked whether he thought Michael O'Leary's new-found passion for improving the Ryanair customer experience might make Aer Lingus think about "raising its game".

Mr Mueller's droll reply was that Aer Lingus has "first mover advantage" over Ryanair. "We moved 77 years ago," he said, drawing a good laugh from the assembled members of the media. Who said the Germans have no sense of humour?

Irish Independent

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