Wednesday 22 November 2017

The Punt: Michael takes a direct hit

Michael O'Leary and Willie Walsh
Michael O'Leary and Willie Walsh

WE all love a good sparring match. But would you really want to take on Ryanair's Michael O'Leary with a few verbal jabs?

He's got a pretty good left hook when it comes to knock-out comments.

But IAG boss Willie Walsh has stepped up to the plate. He may have taken a few swings at O'Leary before but this was pretty direct.

In front of an audience, Mr Walsh claimed Mr O'Leary was excellent at managing customer expectation.

"Because you go to fly with Ryanair, you don't expect anything. Absolutely nothing. And that's exactly what you get," he quipped.

And he landed another blow. "Michael is now beginning to recognise that some of the things that they have done were irritating their customers for no benefit... For a while they were taking pleasure out of irritating their customers."

The Punt wonders if the Ryanair chief will lie down and take it. We think not.

Irish Independent

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