Sunday 25 February 2018

SMEs more focused on cost than clients

IRISH SMEs are now more focused on cutting costs than in growing their businesses, new research undertaken for Vodafone by international research group IDC shows.

Most of the 250 businesses surveyed said that reducing their overall cost base remained their key challenge, but growing their operations came a close second.

Improvements to customer relationships and to customer service came joint-third, while increasing employee productivity was also high.

IDC said that many Irish businesses must align their models to become even more customer-centric "focusing on satisfaction, retention and innovation".

ComReg reports fall in use of mobiles


THE Commission for Communications Regulation (ComReg) has released its latest report on the Irish telecommunications market covering the first quarter of this year. Electronic communications revenues declined 2.7pc to €930m as turnover from mobile phones declined. Total phone calls fell 1.1pc to some 4.34bn voice minutes. Overall, mobile voice traffic was down 0.7pc while fixed voice traffic was down by 1.8pc. Broadband subscriptions rose marginally but internet subscriptions decreased 0.1pc.

Mayo tunnel project will create 100 jobs


BAM Contractors has been awarded the contract by Shell E&P Ireland Limited to build a tunnel under Sruwaddacon Bay in North Mayo, as part of the Corrib gas project. The 4.9km tunnel is a "key element of the onshore pipeline works" which is the final phase of the Corrib project that remains to be completed. During the construction phase 100 full-time jobs will be created.

Irish Independent

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