Sunday 17 December 2017

RBS/Ulster Bank fined £56m for 2012 IT system crash

RBS owns Ulster Bank
RBS owns Ulster Bank

Royal Bank of Scotland, the Ulster Bank parent, was fined £56m (€70m) by Britain's financial regulators for a system crash in 2012 that left millions of customers unable to make or receive payments.

Here thousands of Ulster Bank customers were hit by the glitch too. Earlier this month, Ulster Bank was slapped with €3.5m fine over IT collapse by the Central Bank.

Today's penalties comprised a £42m fine from the Financial Conduct Authority and a £14m fine from the Prudential Regulation Authority. The two regulators conducted a joint investigation into the matter and the fine from the PRA is the first it has imposed since its creation in April 2013.

The regulator said it had handed out the fine for "inadequate systems and controls" at the bank.

"The problems arose due to failures at many levels within RBS to identify and manage the risks which can flow from disruptive IT incidents and the result was that RBS customers were left exposed to these risks," said Tracey McDermott, director of enforcement and financial crime at the FCA.

The incident had already cost the bank £175m in compensation for customers and extra payments to staff after the bank opened branches for longer in response.

That included £70.3m paid out in compensation to UK customers affected by the outage and 460,000 pounds to non-RBS customers who were affected.

The bank suffered a further technology outage in December last year, which left more than 1 million customers unable to withdraw cash or pay for goods on one of the busiest shopping days of the year.

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