Friday 16 November 2018

Permanent TSB launches probe as some customers fail to receive payments

Photo: Collins
Photo: Collins
Charlie Weston

Charlie Weston

CUSTOMERS Permanent TSB have complained after the bank said it was having difficulty processing payments, including social welfare benefits.

The bank says it is investigating the matter.

Some customers took to Twitter, pointing out that they were down to their last €1.

There are no indications when the issue will be resolved.

Permanent TSB said: “We have received reports of an issue with customers not receiving payments this morning. We are currently investigating this as a matter of priority.”

People who were hoping to receive social welfare payments into their accounts have been impacted.

A Department of Social Protection spokesperson said: “We are aware of an issue with payments, including social welfare payments, to Permanent TSB accounts this morning. We will share updates and further information as soon as we have it.”

Last month problems with the payments system across the European Union hit electronic banking in this country, affecting thousands of bank customers.

There are ongoing breakdowns in electronic payments systems, with Ulster Bank one of the hardest hit.

Banks have continually denied they are the victims of hackers trying to access their systems.

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