Friday 17 November 2017

PayPal's Louise Phelan appointed to the board of Irish outsourcing firm

Louise Phelan,vice president of global operations for PayPal in EMEA ( Europe,the Middle East and Africa). Photo: Tom Burke
Louise Phelan,vice president of global operations for PayPal in EMEA ( Europe,the Middle East and Africa). Photo: Tom Burke
Michael Cogley

Michael Cogley

Irish outsourcing provider Voxpro has added the vice president of PayPal's global operations for Europe, the Middle East and Africa, Louise Phelan, to its board of directors.

Ms Phelan is one of two appointments to the board with the firm's managing director, Aidan O'Shea, also being added.

The announcement comes as Voxpro begins its North American expansion this year.

"I have admired how Voxpro has completely disrupted the outsourcing industry and adapted it to suit their clients' business needs and culture," Ms Phelan said.

"As they continue to innovate and grow, I am excited to be involved in creating an international footprint."

Ms Phelan leads PayPal's global operation team in Dublin, Dundalk and Berlin.

"As part of our US expansion plans, we are delighted to welcome both Louise and Aidan to the board of directors. These appointments will feed into this strategy and allow Voxpro to scale internationally," Voxpro chief executive Dan Kiely said.

"Louise's senior leadership experience is what sets her apart in informing strategic decisions for scaling businesses," Mr Kiely added.

"Her talents in growing multinational companies such as PayPal and GE, will assist Voxpro as we face into this dynamic growth period."

In November, Voxpro announced 400 new jobs in Cork, aiming to bring its workforce in Ireland up to 1,400.

The firm, which provides multilingual customer and technical support to its clients, now services big tech companies such as Google, Airbnb, Nest, and Stripe.

In October, Voxpro announced its plans to expand aggressively into North America. It opened a new office in Sacramento in California and created 80 jobs.

The firm intends to create a further 700 over the next year and a half.

Voxpro has also been pinpointed as a potential IPO company and its husband and wife co-founders Dan and Linda Kiely, are said to be broadly open to the idea of a flotation - but only after the company grows its revenues to a certain level.

The company has teams dedicated to dealing with specific clients so when an issue arises with a customer their customer care is relocated to the dedicated team at Voxpro.

The founding pair both grew up in Cork and it is understood they have been courted with offers for their firm believed to be valued in excess of €40m. The Kielys are adamant they won't sell.

Irish Independent

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