Sunday 17 December 2017

PayPal to announce creation of 1,000 call centre jobs

Thomas Molloy

Thomas Molloy

PAYPAL, the US electronic payments company owned by eBay, is expected to announce up to 1,000 new call centre jobs within the next fortnight.

PayPal will be looking for call centre workers with English and other languages to help customers with accounts, to check documentation from retailers from around the world who want to open accounts and to review transactions for suspicious activity.

The company already has call centres in the Philippines and Salt Lake City, Utah, in the United States.

It was not clear yesterday where the Irish jobs will be created, although it is unlikely to be close to PayPal's headquarters in Dublin.

Reports said last year that PayPal was planning to open a call centre in either Dundalk or Limerick. The company was also reported to have rejected an empty building in Navan because of fears of a skills shortage in the area. San Francisco-based PayPal already employs 1,500 people at its European headquarters in Blanchardstown in Dublin.


PayPal has steadily increased staff levels since it first arrived in Ireland in 2003. Sources yesterday confirmed newspaper reports that the company was close to clinching a deal with the IDA for further expansion following many months of talks. The announcement could be made late this week or early next week.

An announcement on this scale would cap a remarkable three weeks on the jobs front. Sky Television announced three weeks ago that it was intending to create 800 jobs in a call centre in Dublin, while IDA-back companies have announced a further 700 jobs from firms planning to open or expand operations in Cork, Kildare, Galway, Sligo. Kilkenny and Dublin.


The 14-year-old PayPal has 123m customers and is a global leader in online payment solutions. It is now trying to move into shops to compete directly against companies such as Visa and Mastercard.

Mastercard said last week that it would bulk up its European headquarters to 200 from the existing 70 people presently employed in Dublin.

PayPal said last August that it would create a further 200 jobs at its base in Blanchardstown to service its European operations.

PayPal's Dublin operation employed more than 1,240 people at the end of 2010 and had a salary and welfare bill of €59m, which suggests an average salary of €47,580 including PRSI and other payroll taxes.

The IDA said last month that the net number of jobs created last year by IDA-supported companies was the highest in more than a decade. IDA-sponsored companies took on more than 13,000 people in 2011, or 20pc more than in 2010.

Lay-offs among IDA-supported companies also fell to a decade-low of 6,950 jobs, which means that IDA-supported companies created a net 6,100 jobs last year. In 2010, the companies lost 1,400 jobs. The 146,000 people working for IDA companies also earned €6.9bn, while those firms paid about 70pc of the €3.8bn corporation tax contributed by Irish-based companies last year.

Irish Independent

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