Tuesday 21 November 2017

O2 apologises to Blackberry users over service failure

Peter Flanagan

Peter Flanagan

THOUSANDS of business people were left without access to their emails and the internet yesterday after O2's Blackberry service failed.

The outage, which began before noon and lasted until after 6pm, only affected O2 customers using a Blackberry with all other O2 customers unaffected.

Users were not informed of the issue unless they contacted O2 directly. O2 did not publish any notification on their website despite the fact that the problem lasted nearly seven hours.

"Due to a technical issue which affected connectivity between O2 Ireland and Research In Motion (RIM), owners of the Blackberry service, O2's Blackberry customers were unable to send and receive emails. Voice and text services were unaffected. O2 apologises to affected customers for any inconvenience caused," said a spokesman.

The outage only affected O2. Blackberry users on the Vodafone and 3 networks were unaffected by the problems.

Unlike other smart phones, Blackberrys have to be "activated" by accessing RIM's own servers. That activation process ensures security but means they operate separately from other phones on the same network.

Irish Independent

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