Wednesday 21 March 2018

Loss of 575 Talk Talk jobs leaves Waterford reeling

Ed Carty

The worst fears of workers at the Talk Talk call centre in Waterford were confirmed today with the news that all 575 jobs there are to go.

The company is one of the largest employers in the south-east.

Staff at the Talk Talk call centre in Waterford city, owned by Carphone Warehouse, were called to meetings at lunchtime.

A company spokesman later confirmed the redundancies ending the fearful speculation.

It is understood that the company plans to consolidate its call centre operations and has informed the Government and the IDA of its decision.

Talk Talk in Waterford manages the customer support function for customers based in the UK.

It is currently one of the biggest employers in the South East having grown its contact centre in Waterford from just 30 employees in 1998 to 575 today.

Earlier this year a number of support jobs in Waterford were cut.

In a statement the company said call volumes across the whole of the contact business are down 40pc year-on-year. It said the vast majority of its customer support is now online.

Talk Talk said the majority of business in the Waterford call centre will be moved to other companies contracted to do the work since June.

"As our largest in-house site, the proposed closure of Waterford also allows us to reduce complexity, simplify our skill sets and bring benefits to customers as quickly as possible," Talk talk said.

"Waterford is our only site that operates with the euro and the proposed change will therefore also limit our exposure to exchange rate fluctuations."

A small number of staff may be given the chance to relocate to the UK, a company spokeswoman said.

Staff were told they have a 30-day consultation period with management.

"We will be making every effort over the coming weeks to give those affected all the support and help they may need to consider their options for the future, including in some instances the option of relocating to another TalkTalk site," the company said.

TalkTalk bought the Waterford operation, formerly an AOL broadband support centre for UK and Ireland, in 2008.

Talk Talk has five million customers in the UK.

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