Thursday 22 March 2018

Irish airlines least complained about to UK regulator

Ryanair's Michael O’Leary Photo: Damien Eagers
Ryanair's Michael O’Leary Photo: Damien Eagers

Anita McSorley

Two Irish airlines were the least complained about to UK air regulators last year, a new survey reveals.

Both Ryanair and Aer Lingus recieved the least criticism in a survey of complaints made about 33 airlines in 2013.

Per million customers, Ryanair performed best of all with 37 gripes and Aer Lingus followed closely behind with 38.

Other airlines with the fewest complaints include UK budget airlines Easyjet, with 39 complaints and British Airways with 49.

In comparison, Thomas Cook Airlines racked up 1,011 complaints per million passengers.

The survey published by the Civil Aviation Authority shows that almost 30m passengers travelled with Ryanair last year.

Of those travellers, 1071 people complained to the CAA with more than half (639) unhappy about delays.

More than three million people travelled with Aer Lingus in the UK last year with 130 having reason to complain.

The main complaint with Aer Lingus customers was delays (56), followed by cancellations (50).

In 2013, the CAA received 26,779 complaints about flights from the UK in total.

The majority were regarding delays (20,170) with cancellations following behind (2334).

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