Tuesday 20 February 2018

Holidaymakers left high and dry by office closure

Colin Gleeson

HOLIDAYMAKERS expressed anger yesterday as they were turned away from the Passport Office in Dublin after a flood "cascaded" through the building forcing its closure.

A burst pipe on the fourth floor caused the flood at the office on Molesworth Street which resulted in "extensive damage" to the building.

The Department of Foreign Affairs said it hoped to reopen the office tomorrow but couldn't "guarantee" this.

A statement from the department instructed people to go to Hainault House on St Stephen's Green to get passports, but said that "genuine emergencies" could report to Iveagh House in the same area where "an emergency passport service" was operating.

On the doorstep of the flooded office on Molesworth Street yesterday afternoon, a crowd of holidaymakers made their frustrations known.

People knocked on windows of the locked premises to get the attention of staff inside but were told by a security officer that there would be no services available yesterday.

Fiona Walshe from Sandyford in Dublin said it was "an absolute disgrace" that she had been sent to Hainault House with two children -- only to leave empty-handed.

"We were supposed to be going to London for the weekend to see my sister. We're going to have to forfeit the €1,000 we spent on flights now."

David Tynan, from Newbridge in Co Kildare, said: "This holiday was bought for me as a birthday present from my wife.

"It's my birthday on Friday and I was supposed to be going to the Canaries with her and our son -- but now it looks like they'll be going without me."

Irish Independent

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