Energy customers demand control
The vast majority of Irish consumers are interested in new energy products such as a smart thermostat that is capable of learning users’ favoured temperature, new research has shown.
According to the Accenture New Energy Consumer study, Irish customers want seamless, digital, and personalised products to manage energy usage.
Respondents said they would be more satisfied if their energy provider personalised their user experience – including customisable digital bills and an app that automatically signs them up for the best available offer based on their household energy use.
Smart thermostats, that learn what temperatures customers prefer, automatically adjust the temperature when they’re away, and allow them to make adjustments from anywhere via a smartphone, are now sought after.
Just over two-fifths of consumers said they intend installing solar panels on their roof over the next five years.
Accenture Ireland quizzed 500 users across the country for the report. Its managing director of resources, Hilary O’Meara, said providers now have to face a rapidly changing marketplace.