Thursday 22 August 2019

Eir still tops complaints list to Comreg despite improvements

Signals: Eir CEO Carolan Lennon has seen fewer complaints about mobile coverage. Photo: Steve Humphreys
Signals: Eir CEO Carolan Lennon has seen fewer complaints about mobile coverage. Photo: Steve Humphreys
Adrian Weckler

Adrian Weckler

Eir continues to be the most complained-about telecoms operator in the country, the telecoms regulator Comreg has revealed.

The incumbent operator, which recently changed hands in a €3bn acquisition by French billionaire Xavier Niel, received more complaints per thousand users than any other operator, according to new statistics released by the regulator.

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However, the number of complaints against Eir, which is headed by CEO Carolan Lennon, fell sharply between the first and second quarters of 2019.

Coverage-related objections against Eir also fell sharply, with the operator no longer the most complained-about company for issues related to to mobile signal strength.

According to Comreg, Three now gets more complaints around poor coverage, while Vodafone has topped the list for overall mobile-related complaints, including "other service" issues.

The biggest fall in complaints about mobile coverage in the last year was for Tesco Mobile, according to the regulator's figures.

Billing issues remain top of the complaints pile for most operators, with "contractual" and "service" issues competing for second spot.

Comreg received 1,109 complaints in the second quarter of the year.

The figures come as operators prepare to introduce more high-speed data services in the country, including fibre-to-the-home broadband and 5G mobile networks.

Irish Independent

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