Business Irish

Sunday 25 August 2019

Demand for Ryanair to probe car rental firm

'Some customers who rented cars through CarTrawler, Ryanair's car hire provider, have highlighted incidents where they were charged more than €800 for minor marks they claim they didn't cause.' Stock Image: PA
'Some customers who rented cars through CarTrawler, Ryanair's car hire provider, have highlighted incidents where they were charged more than €800 for minor marks they claim they didn't cause.' Stock Image: PA
Amy Molloy

Amy Molloy

Ryanair passengers have urged the airline to investigate how car rental companies advertised on its website are charging customers hundreds of euro for scuff marks and scratches.

Some customers who rented cars through CarTrawler, Ryanair's car hire provider, have highlighted incidents where they were charged more than €800 for minor marks they claim they didn't cause.

Advertisements for various companies appear on the airline's website as part of its new car hire service. Last summer, CarTrawler suspended the services of car rental company Green Motion on the website after the Irish Independent exposed a number of horror experiences by customers.

The travel technology company has now resumed the services of Green Motion on Ryanair's website after the company "changed its processes".

However, customers continue to complain of incidents where they were charged for minor marks by other companies.

Margaret and John Billington recently booked a flight to Dublin Airport and hired a car with Europcar through Ryanair's website. When they returned the vehicle they were charged €849 for marks on the rear bumper and boot lid.

"We drove to Leitrim and drove back to the airport and when we were not driving, the car was parked on my home drive with no other vehicle in the vicinity. There is no way it was damaged by us," Mrs Billington said.

In a statement, Europcar said the vehicle damage had been assessed by a third-party expert from the Society of Irish Motor Industry. It also claimed the car had no damage when inspected following the previous rental.

A Ryanair spokesperson directed queries to CarTrawler, which said the company took "customer service extremely seriously with all our car rental partners".

Irish Independent

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