Wednesday 16 October 2019

CX Index expands with Canadian deals

David Heneghan of CX Index
David Heneghan of CX Index
Ellie Donnelly

Ellie Donnelly

Dublin software group CX Index has expanded into the Canadian market.

The company - which helps businesses capture customer feedback - will provide its customer-experience management software to Holt Renfrew, which is part of the Selfridges Group.

It addition, it has agreed deals in Canada with ATB financial, an Alberta-based retail bank, and Loyalty One, a subsidiary of the NYSE-listed Alliance Data. Financial details of the deals were not disclosed.

"We are very pleased to announce our expansion into the Canadian market with the addition of three significant customers. This is just the beginning of the journey in the Canadian market for us," said David Heneghan, co-founder and CEO of CX Index, said.

He added that "valuable support" had been provided by Enterprise Ireland as the company has looked towards international expansion.

As well as its newly announced customers in Canada, CX Index has also recently secured a number of contracts in Scandinavia and Spain. Founded in 2012, the company serves customers across a range of sectors including retail, financial services and travel.

Irish Independent

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