Business Irish

Thursday 22 August 2019

CX Index continues growth in Finland

David Heneghan, CX Index
David Heneghan, CX Index
Ellie Donnelly

Ellie Donnelly

Dublin software group CX Index has described its growth to-date in Finland as “significant,” with the addition of its latest customer.

The company - which helps businesses capture customer feedback – has now sold its Customer Experience Management software into ten Finish companies across the financial services, healthcare, utility and retail sectors.

David Heneghan, co-founder and chief executive of CX Index, said: “The market in Finland has responded very positively to our platform and it is gratifying to note that we have now entered double digits in terms of customer numbers.”

“This growth is set to continue across all Scandinavian markets as we continue to on-board new customers.”

The customers include the Finnish Centre for Pensions, KSOY and ETK, both of which are utility companies, Luona, which is a healthcare services provider, and Finish retailer Hobby Hall.

Earlier this year CX Index expanded into the Canadian market though deals with Holt Renfrew, which is part of the Selfridges Group, as well as ATB financial, an Alberta-based retail bank, and Loyalty One, a subsidiary of the NYSE-listed Alliance Data.

Founded in 2012, the company serves customers across a range of sectors including retail, financial services and travel.

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