Friday 20 July 2018

Cabin crew offer for Aer Lingus complaints team

Staff at Aer Lingus's Dublin-based complaints department have been offered a choice between possible redeployment as cabin crew or voluntary severance. Photo: Steve Humphreys
Staff at Aer Lingus's Dublin-based complaints department have been offered a choice between possible redeployment as cabin crew or voluntary severance. Photo: Steve Humphreys

Fearghal O'Connor

Staff at Aer Lingus's Dublin-based complaints department have been offered a choice between possible redeployment as cabin crew or voluntary severance.

Last month this newspaper reported how the airline's chief operating officer, Mike Rutter, had made the shock announcement that the department is to be relocated to the United States in February as part of the establishment there of a new Global Guest Relations Service Centre.

Staff reacted angrily to the loss of all but three of the near-30 jobs in the department. They have accused the company of outsourcing by stealth - describing the redeployment offer as "bitterly disappointing". The staff have demanded that trade union Siptu refer the matter to the Workplace Relations Commission (WRC), which it has agreed to do, it is understood.

Aer Lingus employee relations and change director Sean Murphy wrote to Siptu last week to say the airline's "redeployment section" would engage with affected staff and "seek expressions of interest for cabin crew as there is a live recruitment process which is time sensitive".

The airline had received a number of requests from staff for redeployment elsewhere in the airline and the redeployment team had been asked "to give every support to the staff".

Severance packages would be available on a voluntary basis based on terms agreed during the airline's Greenfield cost-cutting plan.

Sunday Independent

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