Thursday 22 August 2019

Bean counters: The Dublin coffee shop where cash is not allowed

Dealing the cards: Husband and wife team Stephen and Ruth Deasy, of Bear Market Coffee, where customers cannot pay with cash. Photo: PA
Dealing the cards: Husband and wife team Stephen and Ruth Deasy, of Bear Market Coffee, where customers cannot pay with cash. Photo: PA
Adrian Weckler

Adrian Weckler

Dublin’s newest city centre coffee shop has cut cash from its list of payment methods.

Bear Market Coffee, on George’s Street, will accept contactless cards, smartphone and smartwatch payments. But it won’t accept notes or coins.

"From a business perspective there are numerous operational advantages from cleanliness to security," said Stephen Deasy, co-founder of the coffee chain.

"We are finding that our customers are increasingly living cashless lives and using their cards for even the smallest of transactions," he said.

The George’s Street outlet is the fourth Bear Market outlet opened by Deasy.

However, the cashless move could see the company miss out on some of the tourist trade. US and Canadian consumers are not as habituated to paying with contactless cards as European shoppers.

Bear Market provides an advance ordering facility via an app.

The background network IT was provided by Magnet Networks.Bear Market Coffee, in George Street, Dublin, is completely cash-free. Owners Ruth and Stephen Deasy believe staff can concentrate on providing better customer service.

"We've found that the person on the till is quite stressed trying to sort out change, so they're not really engaging. With contactless, the customer just taps their card, so they can spend more time talking to staff."

Bear Market partnered with Magnet Networks to include a pre-order app and wifi.

"When we started looking at our figures, we found that around 80pc of our sales were on card."

Irish Independent

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