Saturday 24 March 2018

Bank of Ireland customers targeted in new text scam aimed at obtaining bank details

Bank of Ireland on College Green in Dublin
Bank of Ireland on College Green in Dublin
Louise Kelly

Louise Kelly

A new text scam that targets bank customers with an aim to obtain sensitive financial information has come to light.

The hoax text has been sent to a number of consumers purporting to be from Bank of Ireland.

It informs the recipient that their 365 banking account - the Bank of Ireland online service - has been locked for security reasons.

They are then asked to confirm their bank details by clicking a link and inputting their personal data.

Non Bank of Ireland customers have also received the text, which appears to be an example of 'smishing'.

"This is a type of online fraud, is called “smishing”, whereby you receive an SMS that claims to be from Bank of Ireland or another financial institution asking you to verify or re submit confidential personal banking information in an attempt to obtain sensitive information such as personal banking details," a Bank of Ireland spokesperson told

"Suspicious SMS and emails can be in circulation at any time, and customers bring these to the attention of the Bank on an ongoing basis".

Attempts to contact the number from which the text was sent are met with an engaged dial tone.

However, Bank of Ireland strongly urges any customer in receipt of such emails never to click on any link "as doing so enables the download of malicious software that has the capacity to collect and compromise personal details and defraud bank accounts".

Bank of Ireland said that it never requests that customers give full personal log on details either over the phone in an SMS or online - and will never contact them asking to provide same.

There is a section on the Bank of Ireland website which gives advice to customers on security measures here.

If you receive one of these emails or SMS

*Do not click any links or open any attachments

*Do not input any personal / account information even if it appears to be from Bank of Ireland

*Forward the email to immediately

*Then delete it without clicking on any links or attachments

*If customers have any concerns or any questions they should contact Bank of Ireland on 1890 365 365

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