Business Irish

Saturday 16 December 2017

Bank of Ireland confirms Visa debit cards 'now working normally'

Photo: Getty
Photo: Getty

Charlie Weston and Meadhbh McGrath

Bank of Ireland has said its Visa debit cards are "working normally" after an interruption of service today.

The bank’s customers were hit by a technical glitch which meant they were unable to use their debit cards.

A spokesperson confrimed this evening: "Visa debit cards are now working normally. We would like to sincerely apologise for the inconvenience that some debit card customers experienced this afternoon."

Earlier today, the bank's helpline on Twitter received a number of queries from customers who said their cards had been declined or that they were unable to withdraw cash from ATMs.

Bank customers said their Visa debt cards had been declined in shops, with others saying they were unable to withdraw money from automated teller machines (ATM)s.

One customer reported that their card was refused in a shop, but the sum of money for the transaction was debited from her account.

Bank of Ireland’s stock was amongst the worst hit following the UK’s decision to leave the EU on Friday, with shares falling 18pc in the morning.

Around 30pc of its earnings come from the UK, especially due to a link-up with British post offices.

There were also reports of cards issued by other banks being refused, but there is no confirmation of that yet.

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