Aviation complaints down by 20pc
THE number of complaints handled by the aviation regulator dropped 20pc last year to 4,105 after the Iceland volcanic eruption in 2010 and bad weather that year caused a spike in numbers.
But most people are still incorrectly directing their complaints to the Commission for Aviation Regulation, which released its annual report yesterday.
The commission said that of all the complaints it received last year, just 545 were pursued directly by it. The remainder were either outside its remit or were referred to regulators in other jurisdictions.
Of the complaints it did handle, the commission said that 362 dealt with flight cancellations, 159 to long delays and 23 to people who were denied boarding. One complaint was from a disgruntled passenger who found themselves downgraded.
The commission said of those complaints it handled last year, it had concluded 323 investigations.
The commission, headed by Cathal Guiomard, said it received levy income of €2.45m last year and nearly €200,000 from licence fees. It spent just under €2.4m in the year.