Business Irish

Monday 20 November 2017

Aer Lingus launches wi-fi at 30,000ft

Aer Lingus has launched wi-fi on its long-haul fleet following testing of the product before unleashing it on consumers. The Punt hears from one New York bound traveller that the service was made available to passengers this week, for what seems like a fairly steep €10 per hour.

That's what you get when you're a captive market half way across the Atlantic. The wi-fi service is due to be rolled out across the Aer Lingus short-haul fleet from next year. It's all another way of boosting ancillary revenue, and it will be very interesting to see just what the level of takeup is amongst passengers.

Just imagine the possibility for tweeting as you fly so you can complain or compliment as you see fit. The Punt imagines that for US citizen Christine Rivera it would have been the former. She's suing the airline in New York for damages amid claims that she was scalded by a cup of hot water left on her tray by an Aer Lingus flight attendant during a trip from New York to Dublin last March. "Plaintiff experienced severe pain causing her to rip her pants off, at which point she saw her thighs were red and peeling, exposing raw skin," she has claimed in court. She's seeking damages but Aer Lingus denies the allegations.

Imagine the Twitter storm that could have been caused with wi-fi.

Irish Independent

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