New technology could change the way you service your tractor
At Agritechnica, Case IH announced its collaboration with Microsoft on an advanced project leveraging mixed reality in an Industry 4.0 perspective, to bring its best maintenance experts instantly to any customer or dealer workshop across Europe, Middle East and Africa.
The partnership’s goal is to offer the best customer service by reducing downtime and improving efficiency.
Case IH is testing Microsoft HoloLens in Austria to streamline maintenance operations, and will use them for training in its own facilities as well.
Thanks to real time holographic interactions, it is possible to empower customers, enable hands-free operation and smarter conversations, deliver accurate, qualified diagnostics and improve productivity.
Microsoft HoloLens goes beyond ‘Augmented Reality’ into ‘Mixed Reality’, displaying holograms in the user’s field of vision with a mapping of the environment, allowing the user to place holograms in the real world, and move them as desired or needed while respecting the physics of the environment around the headset.
For Case IH, the HoloLens has a clear advantage in two major fields: remote assistance and training.
Firstly, maintenance teams can access Case IH experts hands-free in the pilot, as they work on the machine, allowing efficient and fast intervention, with supporting information sent in seconds.
The expert can consult all of the technical datasheets and applicable methods, and show them to the technician in his ‘glasses’.