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Retail customer scores can give landlords an edge

Paul McNeive


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The publication of the CXi Ireland Customer Experience Report 2021 provides food for thought. The report, which incorporates 245,000 customer evaluations of 150 organisations over seven years, ranks companies across 11 business sectors and is a growing source of information for the property industry.

Retailing is a major sector in the survey and it is interesting to see retailers, either continuously rising or falling, relative to their competitors. This is excellent market intelligence for landlords, particularly retail and management agents, who seek to increase footfall by attracting the most popular brands.


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