Tuesday 22 May 2018

DHL takes new space at Westpark in Shannon

DHL is taking new space at Westpark in Shannon
DHL is taking new space at Westpark in Shannon
Peter Flanagan

Peter Flanagan

DHL/ EKAS (Deutsche Post international BV) has agreed what is being described as a "substantial" expansion of its business base at Westpark Shannon, moving into a new 5,000 sq ft facility, tailored to meet its specific needs with a 10-year lease, valued at €1m and a fit-out value of a further €500,000.

The move was prompted by recent and planned staff expansion.

The new space incorporates an open-plan 100-desk facility, meeting rooms, a training room and support facilities. Fit-out works are by Brian O'Connell Limited, a sister company to Westpark Shannon.

Since 2012, DHL EKAS jointly leased offices with its sister company DHL Global Forwarding, in Building 4,000, Westpark, but due to significant growth it required dedicated space to accommodate expansion.

DHL/ EKAS has signed a 10-year lease with Westpark Shannon at favourable terms of €20 per sq ft. Westpark Shannon chief executive Brian O'Connell said, "The lease terms prove that international businesses are able to drive sweet deals outside the capital, in this case in the Mid-West region, an area capable of providing highly educated talent. "

Mr O'Connell added, "the fact that the management team at DHL/EKAS has been very satisfied with its experience in Westpark to date, made the move within the campus an obvious choice, especially as we were able to deliver a high quality, turn-key solution."

DHL/ EKAS staff will have access to a new, purpose-built café, an extension of Sage restaurant, located in the campus headquarters. They will also enjoy access to on-site car parking, use of a large landscaped park, running tracks, walking trails amongst other amenities.

Martin O'Mara, head of EKAS European Key Account Support said, "We chose to locate to Westpark three years ago for many reasons, but mainly because the buildings, surroundings and amenities are so attractive. It's a fabulous place to work and that's a very important factor because it helps us not only attract but also to retain talent.

He said, "We have experienced a very low staff churn rate to date, which is in contrast to the high rate of attrition generally experienced in call centres. "

DHL/EKAS quickly outgrew its previous office.

"We initially had 30 people employed, and to accommodate growth had to rent additional space on the same floor. However, further growth this year meant we needed to find a single space to accommodate all of our workers, while also allowing for extra growth.

The new office space is home to the DHL/EKAS European Key Account Support team. Some 65 agents moved into the new offices last week. Their role is to provide excellent customer service to DHL's elite customers.

"They represent 17 nationalities and between them speak 18 languages, giving the team the ability to service the whole of Europe from its base in Westpark, Shannon," said O'Mara.

The new space is designed to accommodate up to 88 people.

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