Friday 20 April 2018

AIB apologises to more than 500 customers after personal data is 'mislaid'

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Personal information relating to over 500 AIB customers has been lost by the bank.

Printed material containing names, loan and deposit balances, as well as account turnover and annual fees, was lost by a staff member at the end of August when they were travelling between two branches for an internal meeting.

It was collated on a spreadsheet which was then lost. The meeting was being held to examine and review "branch portfolios" according to the bank.

RTÉ Raidio na Gaeltachta is reporting that the majority of the material related to account holders around Co Galway.

The letter sent to customers (via RTE)
The letter sent to customers (via RTE)

In a letter sent to affected customers this week the bank said it has taken every possible action to locate the "mislaid data".

According to the letter the bank has reported the issue to the Office of the Data Protection Commissioner.

The data did not contain contact information or customer addresses and accounts remain protected.

The bank has apologised and assured customers that it takes data protection very seriously.

RTE journalist Cóilín Ó Neachtain spoke to several customers who had received letters from AIB who were very unhappy that it had taken the bank almost two weeks to inform them.

In a statement to a spokesman for the bank said: 

“Some confidential information relating to the banking facilities of a number of customers was mislaid on Thursday 31 August in Galway.

"AIB has contacted all impacted customers to explain the matter and to apologise unreservedly.

"AIB takes its Data Protection obligations very seriously and has reported this incident to the Office of the Data Protection Commissioner.”

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