Thursday 27 October 2016

Samsung 'halts Galaxy Note 7 production'

Published 10/10/2016 | 03:41

A Samsung Galaxy Note 7
A Samsung Galaxy Note 7

Samsung has temporarily halted production of Galaxy Note 7 smartphones, it is reported.

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Citing an unnamed official at a Samsung supplier on Monday, South Korea's Yonhap news agency said the tech giant took the unprecedented measure for consumer safety.

The move comes after reports that Samsung's replacement devices had caught fire.

The Note 7 recall and Samsung's handling of incidents have left the company facing its biggest crisis in years.

Samsung seemed to have the trouble under control but consumers started to report that the new Note 7, which replaced the recalled hazardous Note 7, also began to catch fire.

Last week, authorities had to evacuate a Southwest Airlines flight when a replacement phone began emitting smoke.

Samsung Electronics did not respond to a request seeking confirmation.

The premium phone was hailed by critics as one of the best Android models when it made its debut in August. But two months later, some consumers called the expensive device "Death Note" after reports that dozens of the smartphones overheated or caught fire, in some cases damaging property or causing injuries.

Samsung seemed to have the trouble under control when it swiftly announced a global recall two weeks after the phone's launch and promised consumers to replace its existing phone with a new Note 7 with a green battery icon that shows it is safe to use.

But consumers started to report that even the new Note 7 with the green battery icon were catching fire.

Before the report of Samsung's production suspension emerged, AT&T, one of the largest phone retailers in the US, stopped giving consumers replacement Note 7s and encouraged customers with Note 7 phones to exchange them for other devices.

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