More than 2,500 ticket-holders were left disappointed when Wet'n'Wild Sydney cancelled its inaugural NYE Festival with just six hours’ notice.
As families were set to ring in the New Year at the water park event, it was cancelled at short notice because of ‘‘a major technical production issue.’’
Tickets for the 95-per-cent sold-out festival ranged between $110-$200.
“We have made the very difficult decision to postpone our New Years Eve event at Wet’n’Wild Sydney,’’ a spokesperson for One Cube Entertainment stated.
‘‘This decision is in the best interest of our patrons due to some last minute production issues.
‘‘We sincerely apologise for any inconvenience caused and are currently working on something even better for Australia Day at Wet'n'Wild Sydney,’’ the company added.
A new date has been selected for the event which will now take place on Australia Day 2014 on January 26.
‘‘This new lineup will include the addition of some brand new headliners being announced shortly,” the promotions company insisted.
The event was billed as Australia's "first ever (music) festival to be held at a water theme park."
Ticket-holders were given access to an event with the same artists at the original after-party venue.
The alternative event at the Roxy Hotel was deemed "inferior" to the original scheduled event.
Festivalgoer Tim Morris told The Sydney Morning Herald, ‘‘"It's not the same thing at all. They aren't getting what they paid for. It's pretty hard to believe the [organisers] didn't know there was an issue until this morning."
While 22-year-old Jake Brady said, “I think we should be given a refund at least, plus extras for making our whole way up here. It’s really disappointing.”