Thursday 27 July 2017

Watch: Ryanair customer reduces airline worker to tears with aggressive rant

Rebecca Lumley

A video has emerged showing the moment a Ryanair customer reduced a member of staff to tears, after hurling a barrage of insults at her.

The customer, who filmed the four minute-long exchange himself, is seen berating the check-in clerk because he was asked to pay €50 for failure to produce a printed boarding card, as per the airline's guidelines.

The incident occurred at Belgium's Brussels Airport and Ryanair has said that the customer was not allowed to board after his rant.

The man behind the video, who remains anonymous, repeatedly asks the clerk to call a supervisor and becomes increasingly aggravated and abusive.

Narrating the video, he says: “Ryanair check-in lady, named ******, being a complete and total... What are you being *****?

“Are you calling your supervisor, are you calling security? How are we going to deal with this?”

He accuses her of trying to “obstruct” him and says she has a “bad attitude,” before mocking her distressed reaction.

As the clerk becomes visibly more upset and uncomfortable, a fellow passenger steps in and tells the man to “stop harassing her.”

The customer becomes increasingly agitated, telling the other passenger to mind his own business and referring to him as “baldy”, “out of shape” and “doughnut-eating”, before telling him to “sit down and rest his belly.”

Airport management arrived at the scene to defuse the situation.

“Our handling agent at Brussels Airport, Aviapartner, is looking into this matter. We will not tolerate unruly or disruptive behaviour at any time," a spokesman for Ryanair said.

A later statement from Aviapartner said that the passenger has since been reported to police:

"A passenger who had failed to check-in on-line (as required) became disruptive during the boarding of this flight from Brussels to Berlin and refused to pay the Airport Check-in Fee due, distracting the gate agent from her duties and disturbing other passengers. The flight departed on-time, the passenger in question did not travel and has since been reported to the local police.”

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