Wednesday 7 December 2016

'Too pale' to fly - Teenage redhead 'refused entry' to Abu Dhabi flight

Published 14/07/2015 | 14:57

A fourteen-year-old girl was allegedly refused entry onto a flight to the Maldives due to her pale skin.

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Scottish teenager Grace Wain was told she was "too pale" to board the flight.

Check-in staff raised concerns about her health due to her pale skin and insisted on a written note from her own GP clearing her to fly, despite an all-clear from the airport doctor.

Dad Paul Wain (45), told the Daily Record that he tried to explain Grace "is a redhead and she has a pale complexion. That's the way she is".

"Grace was a bit hot and bothered, she was cuddling her mum in the line".

"One of the check-in girls then made the decision that she wasn't fit to fly based on the fact she was pale and leaning against her mum".

The Daily Record reported that both Wain and her brother were "in tears" at the airport over the incident.

The Wain family managed to procure a written letter from their GP, clearing Grace, emailed to Etihad's duty manager just two hours before takeoff. 

On arrival, the family discovered that two of their suitcases had not made the journey, leaving Paul and his wife Sheena to spend three days at the luxury resort in their travelling clothes.

Paul Wain, who is a former Royal Navy Officer, thinks the issue was related to the flight being overbooked.

"I left the Royal Navy last year, after 29 years' service, and I had kept back some of the money so we could have a fantastic holiday".

"It was a once-in-a-lifetime event and someone was telling us we weren't going anywhere".

"It was as if someone had just hit us around the head with a baseball bat... the kids started crying".

A spokesperson for airline Etihad said that "staff were concerned about the wellbeing of a young passenger ahead of a lengthy flight".

“The team called for a medic who examined the child and requested a ‘fit to fly’ letter from a doctor, allowing the family to board. Our team on the ground continued to provide support ahead of the flight".

“Unfortunately, when the family arrived, some of their baggage was missing".

“The airline apologised and took all measures to find and deliver the baggage to the Wain family as soon as possible. Compensation in line with standard guidelines will be provided".

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