Tuesday 22 August 2017

British Airways IT outage caused by contractor who 'switched off power', reports

People wait with their luggage at the British Airways check in desks at Heathrow Terminal 5 in London
People wait with their luggage at the British Airways check in desks at Heathrow Terminal 5 in London
Independent.ie Newsdesk

Independent.ie Newsdesk

A contractor doing maintenance work at a British Airways data centre inadvertently switched off the power supply, knocking out the airline's computer systems and leaving 75,000 people stranded last weekend, according to reports.

A BA source told The Times the power supply unit that sparked the IT failure was working perfectly but was accidentally shut down by a worker. An investigation into the power outage is likely to focus on human error rather than any equipment failure, it said.

BA had to cancel all flights from London's Heathrow and Gatwick airports last Saturday. It blamed a power surge that knocked out its computer system, disrupting flight operations, call centres and its website.

At least 700 flights were cancelled at the London airports over the UK bank Holiday weekend. BA is expected to pay compensation fo up to £150 (€172).

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