Saturday 24 June 2017

Britons 'developing new haggling tactics due to rise in online shopping'

People aged between 22 and 40 were found to be more likely to attempt to barter money off an item when they are shopping online than when they are in a shop on the high street
People aged between 22 and 40 were found to be more likely to attempt to barter money off an item when they are shopping online than when they are in a shop on the high street

Britons' haggling tactics are changing as the popularity of online shopping grows, using methods such as leaving items sitting in their virtual basket until they are offered money off and securing a discount during web chats, a survey has found.

People aged between 22 and 40 were found to be more likely to attempt to barter money off an item when they are shopping online than when they are in a shop on the high street.

Some 37% of people in this age group said they would barter when out shopping, while 41% had haggled over the internet.

More than half (56%) of those who had haggled over the internet had emailed sellers to see if they could get a better deal, while 55% had spoken to customer services through web chats to try and get money off.

Some 52% of online hagglers in this younger age group had also left items in their online basket in the hope that the retailer would give them a nudge by sending them a discount code.

The research, from website TopCashback.co.uk, also found that people aged between 53 and 71 tend to have more success than the younger generation when haggling on the high street.

More than half (59%) of 53 to 71-year-olds surveyed will sometimes attempt to haggle on the high street - with 52% saying they are successful when they do.

Just over a third (36%) of 22 to 40-year-olds said they are successful when they try to barter when out on the high street, while nine in 10 (91%) people in this age group who have bartered online said they had success.

More than 2,200 people took part in the survey.

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