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Sunday 20 August 2017

American Airlines leaving standby passengers behind - pilot union chief

Nearly 20,000 American Airlines passengers were denied boarding in February even though there were empty seats, it was claimed
Nearly 20,000 American Airlines passengers were denied boarding in February even though there were empty seats, it was claimed

A pilots' union boss has said American Airlines is leaving thousands of standby passengers at the gate to make sure flights depart on time.

Nearly 20,000 passengers were denied boarding in February even though there were empty seats, Dan Carey, president of the Allied Pilots Association, said, calling it intolerable.

American carried more than 14 million passengers last month.

The airline, which has been trying to improve its on-time performance, ranked eighth among the nation's largest 12 airlines at on-time arrivals in 2016, but rose to third in January, the latest month for which government figures are available.

American did not dispute that some passengers and employees flying standby get left behind, but spokesman Matt Miller said the company figure cited by Mr Carey was "significantly inflated" because it included people who signed up for standby but were not in the gate area when the door shut.

Mr Carey said standby passengers were left behind on about one in six flights and blamed the airline's policy of closing the door from the gate area to the jet bridge 10 minutes before scheduled departure.

He said gate agents were under extraordinary pressure to close the door no matter what, but passengers should not be left behind if there were empty seats.

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