Friday 28 November 2014

iPad Edition FAQS

Irish and Sunday Independent iPad edition frequently asked questions

Section 1: Operational questions

1.How do you download and install the app?
2.How to set up an itunes account
3.How Newsstand works
4.How to upgrade your software
5.How do I access the epaper/magazines in current edition?
6.How do I access the epaper/Magazines I have previously downloaded and saved?
7.Does the issue expire?
8.How do I do the crosswords/puzzles?
9.How do I stop push Notifications?
10.How do I switch off auto-rotate?
11.Can I save stories to read them later?
12. How do I share an article with Facebook, Twitter etc.

 

Section 2: Subscription Questions

13.How do I stop the automatic renewal?
14.How do I change my credit card details in my itunes account?
15.Can I share the subscription with anyone else?
16.Can I share individual articles?
17.I already have an epaper subscription. Do I have to pay again to get the app?
18.What is the difference between the ipad and the website?
19.How often is the content updated?
20.Will it cost more money to download the content daily when I'm on Holiday?

Section 3: Problems

21.Latest edition of the app is not showing?
22.Cannot connect to the internet?
23.There are no pictures showing
24. I purchased a subscription but I can’t see the icon on my screen?
25.How do I remove an app from my screen?
26.My app wont install?
27.The app takes ages to install
28.My edition is missing pages near the end
29.How can I contact you if I have further queries?

Section 1: Operational questions

1. How do you download and install the app?

Go to http://www.independent.ie/ and select the link 'apps' in the footer. This will bring you to iTunes.

Select the option 'View in itunes', the download and install.

 

2.How to set up an itunes account

You can set up a new itunes account  by visiting www.apple.com/ie/
Select the tab 'itunes'
Select the option 'Download Now'

3. How does Newsstand work

Apple Newsstand is a built-in application available on Apple touch screen devices. It is dedicated to downloading and displaying digital versions of newspapers and magazines. It emulates a newsagents shop with virtual shelves that hold and present each newspaper and magazine that has been downloaded in view and read, in one place. The app icon updates with the latest front covers with a notification indicator of new editions. Newsstand essentially operates as a folder for containing any downloaded digital magazines, newspapers or periodicals. It allows easy access to digital editions that a user may subscribe to by containing them in one location on the customers ipad. Newsstand will automatically download the new editions of each publication when one is updated.

3. How does Newsstand work

Apple Newsstand is a built-in application available on Apple touch screen devices. It is dedicated to downloading and displaying digital versions of newspapers and magazines. It emulates a newsagents shop with virtual shelves that hold and present each newspaper and magazine that has been downloaded in view and read, in one place. The app icon updates with the latest front covers with a notification indicator of new editions. Newsstand essentially operates as a folder for containing any downloaded digital magazines, newspapers or periodicals. It allows easy access to digital editions that a user may subscribe to by containing them in one location on the customers ipad. Newsstand will automatically download the new editions of each publication when one is updated.

To ensure Newsstand downloads the latest editions each day: