So over: Off hand service
Published 14/02/2011 | 10:18
Retailers of Ireland, we know things perked up over Christmas and New Year, that you actually got a bit busy, and we couldn’t be happier for you. But let us not throw out the baby with the bathwater, or the polite smile and the "Can I help you?" with the increased footfall, so to speak.
Yes, with the festive season and the sales, things picked up, but that doesn’t mean it’s time to forget the newly improved customer-service standards. If we’re going to part with our hard-won, hard-to-spare cash, then we still expect to walk through your doors and be greeted like a long-lost friend, no matter how busy you might be. We expect to be plied with coffee/water/a chair, all of them delivered from a bent-overbackwards position, as you strive to meet our every desire. Take a leaf from the book of Brown Thomas, whose customer service is second to none since the return of Paul Kelly, seen here with his partner and colleague Shelly Corkery.
He stalks Brown Thomas’s shop floor, micro-managing to beat the band. Now they just need to improve their exchange policy.