The natural choice for parcel deliveries in Ireland has always been An Post. With unrivalled local knowledge, An Post collect from any address in the Republic of Ireland and deliver nationwide or anywhere worldwide.
An Post is the first national postal operator worldwide to equip its entire postal delivery workforce with a handheld scanner to confirm, track and trace deliveries and collections in real time.
In addition to real time reports, and being able to track your items online and with the iPhone app, An Post have rolled out a service called PostAlerts. PostAlerts allow customers to be updated on the status of their item via text message or email.
‘PostAlerts have allowed us to develop a new part of our business. Our customers know where their items are and when they can expect delivery. The service has enabled customers to feel connected to the service and feel involved with their purchase from order to delivery.’
Initial setup is provided by An Post and the functionality of the system is straightforward. Kate explains:
‘All of the setup was managed by An Post. They provided us with email templates that we could customise to suit our needs. The template is linked to our database which generates email updates automatically. It’s as simple as that.’
One of the biggest challenges to online businesses is the management of stock and cash flow.
‘PostAlerts have reduced the level of tracking enquiries we receive from customers as they’re now updated at every step of their parcels journey. This had allowed us to use our resources in other more productive ways. And because we know the status of every item we send we can manage our refunds and returns much more efficiently.
Kate also explains why she’d encourage other online retailers to use PostAlerts:
‘PostAlerts make sense. It’s free, it means a better service for our customers, which means it’s better for our business!’
For more information on PostAlerts contact your An Post account manager or visit www.anpost.ie/parcels
More information on Vavavoom can be found at www.vavavoom.ie