independent

Friday 25 July 2014

Crash victim checks out after nearly 14-hour wait in hospital

David Tucker

Published 03/06/2014|05:42

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A WOMAN who was injured in a car crash checked herself out of Wexford General Hospital and went to Waterford for treatment after waiting almost 14 hours to see a doctor at the Accident and Emergency Department.

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A WOMAN who was injured in a car crash checked herself out of Wexford General Hospital and went to Waterford for treatment after waiting almost 14 hours to see a doctor at the Accident and Emergency Department.

Susan Mannion was admitted to the Wexford A&E soon after she and another motorist were injured in a crash near Wolfe Tone Villas at around 5.30 p.m. last Tuesday.

But with the help of friend Peter Lawlor, the 60-year-old left the hospital in pain and disgust at the wat she had been treated around 8 a.m. the next day after hours in a wheelchair and on a trolley in the corridor, colloquially known as 'the Mary Harney ward'.

Susan said she never got to be examined by a doctor in the hospital and according to her friend Peter Lawlor, received no treatment other than being given a couple of painkillers.

'It was a very bad experience, I'm not very happy about it. I feel really sick inside. I was really badly treated. For most of the time I was left sitting there in a wheelchair,' she said.

The Tuesday night on which Susan Mannion was admitted was particularly busy with a serious road traffic accident – not the one she was involved in – and other patients who required urgent attention, but the time she was keep waiting was outside HSE and the hospital's own guidelines.

Susan said that at one stage during her ordeal, an orderly came to her and said that she would have to understand because the A&E was short-staffed.

'I was in a lot of pain and crying and another patient came and pushed me to the entrance to the A&E.

'They kept saying I was next, but I wasn't and with Peter's help I checked myself out.

'I feel so humiliated at my treatment there. I never want to set foot in that casualty again,' said Susan, who is on strong painkillers and recovering at home.

Peter, who lives in South Main Street, said he was with Susan for much of Tuesday night and the early morning on Wednesday at 'a very busy A&E'.

'At one stage during the early hours of Wednesday she was crying with the pain. I knocked on the door of the nurses station to alert them, but had it slammed in my face,' said Peter.

He said later in the morning he was told a doctor would see her 'soon'.

Peter said he then went home but when he returned a few hours later, he was dismayed to find she had still not been seen.

After she was checked out, Peter drove her to Waterford Regional Hospital, where she had a scan which showed that while Susan had no broken bones, she had four badly bruised ribs.

'We were out of there by 1.30 in the afternoon,' he said.

'The treatment she received at Wexford was not acceptable and not what you would expect at any A&E, even a busy one.

'How can someone who has been hurt in a car accident be kept without being seen all that time?' said Peter, who has made an official complaint to the hospital's general manager Lily Byrnes.

Peter said he was unaware of what happened to the other person involved in the car accident.

Ms. Byrne said the hospital did not comment on individual cases, but added that Mrs. Mannion was triaged as soon as she was admitted.

'Every patient is triaged green, amber or red when they come on and she was triaged green.

'However, we apologise to any patient who has to wait that long,' she said.

Wexford People

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